--- title: "Help and Support: Logging in" description: Learn how to get started with SamaCare — including how to accept your invitation, log in, reset your password, unlock your account, and get support. --- [Skip to content](https://help.samacare.com/help-and-support-logging-in#main-content) English - United States Show submenu for translations [![samacare logo](https://help.samacare.com/hubfs/SamaCare_logo_hubspot.svg)](https://www.samacare.com/) - [Home](https://help.samacare.com/) Open main navigation Close main navigation - [Home](https://help.samacare.com/) - English - United States Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [SamaCare Help Center](https://help.samacare.com/?hsLang=en-us) 2. [Help and Support](https://help.samacare.com/help-and-support?hsLang=en-us) August 17, 2026 # Help and Support: Logging in ## Everything you need to set up your account, log in, and recover access. ### **Overview** This article covers everything you need to know to get up and running in SamaCare — from accepting your invitation and logging in for the first time, to navigating the platform and getting help when you need it. In this article: - [Accepting Your Invitation](https://help.samacare.com/help-and-support-logging-in#accept-invite) - [Logging In](https://help.samacare.com/help-and-support-logging-in#logging-in) - [Logging Out](https://help.samacare.com/help-and-support-logging-in#logging-out) - [Resetting Your Password](https://help.samacare.com/help-and-support-logging-in#reset-password) - [Locked or Expired Accounts](https://help.samacare.com/help-and-support-logging-in#locked-account) - [Getting Help & Support](https://help.samacare.com/help-and-support-logging-in#help-support) --- ### **Accepting Your Invitation** During the implementation process, SamaCare will collect your name and email address. Once your account has been created, you'll receive a welcome email with a link to set your password.   **Important:** The link in your invitation email expires after 14 days. If it has expired, contact your practice administrator to resend it.   ---   ###  **Logging In** 1. Go to **https://provider.samacare.com/#/login** 2. Enter the email address associated with your SamaCare account and click **Continue**. 3. Enter your password. 4. Click **Login**.  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72101775627/original/ITIBolqjGAB2ydbIeihlK4tG3qrBh9BkeA.png?1718131997)   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72101790029/original/6vq7ezaBGQQ9GNp007Lg7ccYiOcPj14DTA.png?1718136420)    ---   ### **Logging Out** To log out, look for your initials at the bottom of the left-hand navigation panel. Click the door icon next to your initials to sign out.  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72072341471/original/vb_IY4WTDSK7oiW63OFjkqk6Z2BXP8kxzA.png?1699895744)    ---   ### **Resetting Your Password** If you've forgotten your password or need to set a new one, follow the steps below. ##### **Step 1: Start the Reset** On the login screen, click **"Forgot Password?"**    ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72101790416/original/Kfo0QEe3-pO0oaPUwa_jKCbfD3c5MbUHfA.png?1718136545)    ##### **Step 2: Enter Your Email** Enter the email address associated with your SamaCare account and click **Reset Password**.    ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72101790852/original/4-L1GjCOpFRG-s2x2_jNi4_4trQ82YnY4A.png?1718136683)    ##### **Step 3: Create a New Password** Choose a new password that meets the following requirements: - At least 14 characters - At least one uppercase letter - At least one lowercase letter - At least one number - At least one special character ##### **Step 4: Enter Your Verification Code** You'll receive an email with the subject **"Verify your SamaCare email address"** from **no-reply@dev.samacare.com**. This email contains a one-time verification code. **Important:** If you don't receive the email, check your spam folder and ask your IT department to allowlist no-reply@dev.samacare.com. 1. Enter the verification code on screen and click **Change Password**. This code expires in 1 hour. 2.  Once complete, your password has been successfully reset and you can log in with your new credentials.      Accounts that have been inactive for more than 60 days are automatically locked. A practice administrator can unlock the account from the SamaCare Admin Dashboard.   --- ### **Locked/Expired Accounts** 1. Log in to SamaCare and navigate to the **Settings.** 2. Select the **Users** tab and locate the user who has been locked out. 3. Click **"Unlock This Account"**. The purple locked banner will disappear once the account is unlocked. 4. If the user also needs a new password, follow the password reset steps in the section above. **Important:** If you are an administrator who has been locked out, or cannot reach your administrator, contact SamaCare support directly at **help@samacare.com** or via chat inside SamaCare. --- ### **Getting Help & Support** There are several ways to get help in SamaCare:  **Help Center** Access the Help Center from the left navigation panel. It includes: - How-to guides for common tasks - FAQs - Video tutorials - Troubleshooting guides  **Chat** Can't find what you need? Use the chat widget inside SamaCare to connect with a support representative in real time.  **Email** For non-urgent questions or anything that needs investigation, email us at **help@samacare.com**. Our team will get back to you as soon as possible.     - [Welcome Aboard](https://help.samacare.com/welcome-aboard?hsLang=en-us) - [Getting Started](https://help.samacare.com/getting-started?hsLang=en-us) - [Authorizations](https://help.samacare.com/authorizations?hsLang=en-us#main-content) - [Submitting Authorizations](https://help.samacare.com/authorizations?hsLang=en-us#submitting-authorizations) - [Managing Authorizations](https://help.samacare.com/authorizations?hsLang=en-us#managing-authorizations) - [Help and Support](https://help.samacare.com/help-and-support?hsLang=en-us) - [FAQ](https://help.samacare.com/faq?hsLang=en-us) - [EHR](https://help.samacare.com/ehr?hsLang=en-us) - [Home](https://help.samacare.com/) [![samacare logo](https://help.samacare.com/hubfs/SamaCare_logo_hubspot.svg "samacare logo")](https://www.samacare.com/) Copyright © 2026,